FAQs
Shipping
Which countries do you ship to?
We proudly offer international shipping, delivering directly to your home, business, or nearest courier location.
Do I pay customs fees to Mavitrra?
Upon placing an order, we collect payment for the item including the cost of shipping. Once the package passes customs in your country, the shipper will notify you if you have any taxes or duties to pay.
Can I ship to an address other than my billing address?
Absolutely. Please provide the appropriate shipping address during checkout, and we’ll ensure your package is directed accordingly.
Does Mavitrra combine shipping?
Yes, we combine shipping when possible. To ensure the safety of your items, some orders with exceptionally high value may be shipped separately.
How long after I order will my item be shipped?
Orders typically ship within 2–3 business weeks. Customizations like ring sizing or bespoke designs may require additional time. Please contact us for specific timelines.
Are your shipments secure?
Yes, all items are fully insured during transit and require a signature upon delivery to ensure safe receipt.
Returns & Exchanges
What is your return policy?
We offer a 30-day, no-questions-asked return policy. Items must be in their original condition and packaging. Custom orders and engraved items are non-refundable.
How do I initiate a return?
To start a return, please contact our customer service to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number on the return package and ensure all original documents are enclosed.
Payment Options
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers.
Can I split my payment between two credit cards?
Yes, you can. Please contact our customer service, and we’ll assist you with processing your payment.
Are prices negotiable?
Our prices are set to offer the best value to our customers. We do not engage in price negotiations.
Product Information
Are the diamonds real?
Yes, we use 100% genuine, mined natural diamonds. None of our jewels are lab-created.
Do you offer ring sizing?
Yes, we provide free ring sizing. Simply select the desired size when adding your product to the cart.
Do you offer custom jewelry designs?
Absolutely. Our team specializes in creating bespoke jewelry tailored to your vision. Please visit our Custom Jewelry Page to learn more.
Customer Support
How do I contact customer service?
You can reach us via phone, email, or live chat. Our customer service hours are Monday to Friday, 10 a.m. to 5 p.m. IST.
How can I book an appointment?
To schedule an in-store or virtual appointment, please visit our Appointment Page and choose a time that suits you.
Do you offer custom jewelry designs?
Absolutely. Our team specializes in creating bespoke jewelry tailored to your vision. Please visit our Custom Jewelry Page to learn more.